Return Policy

Return Policy

Return Policy

Effective Date: November 20, 2020
Last Updated: March 20, 2024

This return policy outlines the conditions under which MadameLove accepts returns of products purchased on our website madamelove.fr or in our physical stores. By purchasing from us, you agree to the terms described in this return policy.

Right of Withdrawal

In accordance with French regulations, you have the right to withdraw from your purchase within fifteen (15) days of receiving your order, without giving any reason and without incurring any penalty.
If you wish to return a product for a refund, please contact us at Missloveus@outlook.com to receive a withdrawal form and return instructions.

Return Conditions

  • Returned products must be in original condition, unused, and in the original packaging.

  • Customized or made-to-order products are non-returnable, unless they are defective or faulty.

  • Return shipping costs are the responsibility of the customer unless the product is defective or does not match the order.

  • Returns must be sent via a trackable and insured shipping service to ensure the product's safety during transit.

Return Process

To return a product, please follow these steps:

  1. Contact our customer service at Missloveus@outlook.com to obtain a withdrawal form and return instructions.

  2. Fill out the withdrawal form, including the products you wish to return and the reason for return.

  3. Carefully package the products in their original packaging and include the completed withdrawal form in the package.

  4. Send the package to the address provided in the return instructions.

Refunds

We will refund the full amount of the returned products within [number of days] days after receiving and inspecting the return.
Refunds will be made via the original payment method used at the time of purchase.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the unwanted item for a refund and place a new order for the desired product.

Exceptions

We reserve the right to refuse a return if the conditions outlined in this policy are not met. In such cases, we will contact you to discuss available options.

Contact Information

If you have any questions or concerns regarding our return policy, please contact us at:
Missloveus@outlook.com