Terms and conditions of sale

General Terms and Conditions of Sale (GTC)

These general terms and conditions govern the contractual relationship between MadameLove and its customers. By placing an order on our website madamelove.fr, you fully and unconditionally accept the terms below:

Products and Prices
The products are described and presented with the greatest possible accuracy. However, slight differences may occur due to screen display.

Prices listed on the website are in euros and include all applicable taxes, excluding shipping costs.

We reserve the right to change our prices at any time. However, products will be billed at the price in effect at the time of the order.

Orders
Orders placed on our website constitute a purchase offer and are subject to our acceptance.

We reserve the right to refuse an order, particularly in cases of product unavailability, obvious pricing or description errors, or suspected fraud.

Payment
Payments can be made by credit card, bank transfer, or other payment methods accepted on our website.

Payment must be made in full at the time of ordering unless otherwise agreed with us.

Delivery
Delivery times are estimates and may vary depending on the destination and stock availability.

The risk of loss or damage to the products passes to the customer upon delivery.

Right of Withdrawal
In accordance with applicable law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason and without penalty.

You must notify us of your withdrawal by contacting us at missloveus@outlook.com. Products must be returned within 14 days of your withdrawal notification.

Warranty
We provide a legal two-year warranty on our products for manufacturing defects.

This warranty does not cover damage caused by improper use or negligence.

Liability
Our liability is limited to direct and foreseeable damages resulting from our products or services.

We shall not be liable under any circumstances for indirect or unforeseeable damages.

Disputes
In the event of a dispute, we strive to reach an amicable resolution.

If no agreement is reached, the dispute shall fall under the jurisdiction of the French courts.